Registration
What are the NDIS Practice Standards?
The quality standards your audit is measured against, and how the Core Module is put together.
The NDIS Practice Standards describe the quality and safety a registered provider is expected to deliver. When you are audited, an approved quality auditor checks your business against the standards that apply to the supports you deliver.
The Core Module
Every registered provider is assessed against the Core Module. It has four divisions:
- Rights and Responsibilities — person-centred supports, individual values and beliefs, privacy and dignity, independence and informed choice, and freedom from violence, abuse, neglect, exploitation and discrimination.
- Provider Governance and Operational Management — how the business is run: governance, risk management, quality management, information management, feedback and complaints, incident management, human resource management and continuity of supports.
- Provision of Supports — how supports are planned, agreed, delivered and ended, including service agreements and responsive support provision.
- Provision of Supports Environment — the environment supports are delivered in, including safety, participant money and property, medication and waste.
Supplementary modules
On top of the Core Module, extra modules apply to particular supports. The two this product covers are:
- Supported Independent Living (SIL) — its own set of standards covering supported decision-making, safeguarding and practice governance, along with living arrangements.
- Module 2A — Implementing Behaviour Support Plans — for providers whose workers implement a behaviour support plan, including one containing regulated restrictive practices.
Quality indicators
Each standard has quality indicators. These are the practical things an auditor looks for: a policy that says what you actually do, records showing you did it, and workers and participants who can describe it in their own words. Auditors are not looking for corporate language. A short, accurate policy that matches how you really work is stronger than a long one that does not.
What this means for a small provider
You do not need a compliance department. You need documents that describe your business honestly, records that show those documents are used, and the ability to explain both. The official list of standards that apply to you is confirmed in your Initial Scope of Audit after you apply.
Easy Compliance is independent of the NDIS Quality and Safeguards Commission. Always check the Commission's website for the current version of the standards.
